Office 365 - Outlook for Mac 2016 experiencing multiple issues on latest patch versions (15.29 & 15.30)
Posted: 12:03:04, Friday, Jan 20, 2017 Expiration: 12:03:04, Sunday, Mar 5, 2017
If you are a Microsoft 365 subscriber, you'll also receive the newest features and tools. Check for updates and install Open an Office app such as Word, then on the top menu, click Help Check for Updates. Download and install the GSSMO tool by Google to use Microsoft® Outlook® effectively with G Suite. The following preferences can be used to simplify account setup for Office 365 mailboxes, help protect company data, and support a streamlined user experience. These keys are CFPreferences-compatible, which means that it can be set by using enterprise management software for Mac, such as Jamf Pro. 'Outlook is Offline' - Outlook for Mac with Office 365 subscription When I try to to download the Outlook app for my mac and log in, I get the message 'your account can use Outlook in offline mode, which doesn't allow sending or receiving email.
There has been a recent stream of issues that Microsoft believes are being caused by the latest patch versions of Outlook for Mac 2016.
These issues include, but are not limited to:
- Issues configuring your account initially
- Continual NetID authentication prompts from the client
- An inability to send or receive email from the client
Microsoft has stated that a new patch to resolve the above issues should be available by mid-February. We will continue to update you with new information.
2/23/16 - status: Microsoft has released a new patch/update to Outlook, version 15.31, which should resolve this issue. Please update your client to this version and if you had disabled automatic updates, please re-enable this feature.
Workarounds
- Option 1: Desktop client
- Delete Cached Preferences
- Quit Outlook
- Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
- Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
- Type: killall cfprefsd (to kill the cached prefs).
- Quit Terminal.
- Launch Outlook and check.
- Option 2: Keychain Access
- Remove/Delete related keychain entries
- Quit Outlook
- Open Keychain Access (Finder > Go > Utilities > Keychain Access).
- Select All Items on the left hand pane.
- Search for 'Exchange' and delete all the Exchange entries except 'Private Key'.
- Search for 'Adal' and delete all the entries for Adal.
- Search for 'Identity' and delete all the entries for Identity.
- Search for 'Office' and delete all the entries for Office.
- Quit Keychain Access.
- Launch Outlook and check.
- Option 3: Rollback patch
- Roll back to the latest stable patch of Outlook for Mac 2016
- Open Keychain Access (Finder > Go > Utilities > Keychain Access).
- In Keychain Access, in the search field, enter 'Exchange'.
- In the search results, select each item to view the account that is listed at the top, then press the Delete key. Repeat this step to delete all keychain entries related to your Exchange account.
- In the search field, enter 'adal'.
- Select all items similar to MicrosoftOffice15_2_Data:ADAL:, and then press the Delete key.
- In the search field, enter 'office'.
- Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identites Settings 2, and then press the Delete key.
- Quit Keychain Access.
- Restart the machine.
- Download and install the latest stable patch (15.28).
- - Scroll down to 'Method 2: Microsoft Download Center' and click Download the Outlook package now.
- - Run the installer, you will be prompted to activate Office and configure your account.
- Open Outlook and navigate to Help > Check for Updates. Select the setting to check for updates manually.
- Important: Once the new patch has been released, please change this setting back to check for updates automatically.
- Confirm you are running version 15.28 by following this document: Office 365 - What version of Microsoft Office/Outlook am I using?. If you are not, please contact the DoIT Help Desk.
- Download and install all other Office applications that you want to have.
- - Scroll down to 'Method 2: Microsoft Download Center' and click to download each application. Important: Do not download the AutoUpdater.
- Option 4: Outlook on the web
- Access your email only via Outlook on the web until the patch has been releasedOutlook on the web is working as expected.
- Option 5: Desktop client - upgrade to beta version
- Some users may be able to upgrade to the latest beta-version of Outlook for the Mac. Important: Beta versions version do not have full support.
- Start Outlook.
- Go to Help | Check for Updates.
- Click 'Join the Office Insiders program'.
- Click 'Office Insider Fast' from the 'how you get Insider builds' select box.
- Quit Terminal.
- Update Outlook when prompted.
If you have questions or need help with any of the above, please contact the DoIT Help Desk.
-- UW-Madison Office 365 Service and Support Team
Created: 06:44:22, Sunday, Jan 15, 2017 (by Calvin L.)
Updated: 10:05:34, Wednesday, Feb 22, 2017 (by Ara M.)
Updated: 10:05:34, Wednesday, Feb 22, 2017 (by Ara M.)
![Download Microsoft Outlook For Mac For Office 365 Download Microsoft Outlook For Mac For Office 365](/uploads/1/2/6/5/126580683/367979183.jpg)
Applies to:Outlook for Mac, Outlook 2019 for Mac
As an IT admin, you may want to provide Outlook for Mac users in your organization with a standard set of preferences in either of the following ways:
- Set a default preference, which users can change.
- Force a particular preference, which users can’t change.
The following preferences can be used to simplify account setup for Office 365 mailboxes, help protect company data, and support a streamlined user experience.
These keys are CFPreferences-compatible, which means that it can be set by using enterprise management software for Mac, such as Jamf Pro.
The following list shows the preferences that are covered in this article:
Mailbox settings
Automatically configure Office 365 mailbox on first launch
The email address used for Office activation will be added on first launch.
Domain | com.microsoft.office |
Key | OfficeAutoSignIn |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.17 |
Comments | This key also suppresses first run dialogs for other Office apps, including Word, Excel, PowerPoint, and OneNote. |
Specify Office 365 mailbox to be added on first launch
Set the domain or full email address of Office 365 mailbox to be added on first launch.
![Microsoft Microsoft](/uploads/1/2/6/5/126580683/208653766.png)
Domain | com.microsoft.Outlook |
Key | DefaultEmailAddressOrDomain |
Data Type | String |
Possible values | various (example: 'contoso.com') |
Availability | 16.18 |
Comments | The full email address or domain specified will be added in Outlook instead of the Office activation email address. |
Allow only corporate mailboxes to be added
Specify one or more domains users are allowed to add in Outlook.
Domain | com.microsoft.Outlook |
Key | AllowedEmailDomains |
Data Type | Array of Strings |
Possible values | Various (example: 'contoso.com$') |
Availability | 16.18 |
Comments | Format strings as regular expressions. Doesn't remove or disconnect accounts already added in Outlook. |
Hide text about adding non-corporate mailboxes
Hide the “Did you know? Outlook supports…” text in the Set Up Your Email success dialog box.
Domain | com.microsoft.Outlook |
Key | HideCanAddOtherAccountTypesTipText |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.18 |
Comments | Only hides text. Doesn't impact ability to add non-corporate mailboxes. |
Import/export settings
Disable import
Prevent users from being able to import archive files (.olm and .pst) and Outlook 2011 for Mac data.
Domain | com.microsoft.Outlook |
Key | DisableImport |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.18 |
Comments | Key must be set to true and forced. |
Disable export
Prevent users from being able to export archive files (.olm).
Domain | com.microsoft.Outlook |
Key | DisableExport |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.18 |
Comments | Key must be set to true and forced. |
Online meetings settings
Disable Skype for Business online meetings
Prevent users from adding Skype for Business online meeting details to events.
Domain | com.microsoft.Outlook |
Key | DisableSkypeMeeting |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.19 |
Comments | Key must be set to true and forced. |
Disable Teams online meetings
Prevent users from adding Teams online meeting details to events.
Domain | com.microsoft.Outlook |
Key | DisableTeamsMeeting |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.20 |
Comments | Key must be set to true and forced. |
Weather location settings
Specify default weather location
Set default location for weather in calendar view.
Domain | com.microsoft.Outlook |
Key | DefaultWeatherLocation |
Data Type | String |
Possible values | Various (example: “Paris, France”) |
Availability | 16.18 |
Comments | Use the format returned by the weather location search within Outlook. |
Disable automatic updating of weather location
Prevent users from choosing Update Location Automatically for weather location.
Domain | com.microsoft.Outlook |
Key | Weather_update_automatically |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.19 |
Other settings
Hide local folders
Prevent users from viewing local On My Computer folders in the sidebar.
Domain | com.microsoft.Outlook |
Key | HideFoldersOnMyComputerRootInFolderList |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.17 |
Comments | Found under Outlook > Preferences > General > Sidebar. |
Specify when pictures are downloaded for email
Set when pictures are automatically downloaded from the internet for email.
Domain | com.microsoft.Outlook |
Key | AutomaticallyDownloadExternalContent |
Data Type | Integer |
Possible values | 0 = Never (default) 1 = In messages from my contacts 2 = In all messages |
Availability | 16.17 |
Comments | Found under Outlook > Preferences > Email > Reading > Security. |
Disable signatures
Prevent users from being able to create, edit, and add client-side signatures.
Domain | com.microsoft.Outlook |
Key | DisableSignatures |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.18 |
Comments | Key must be set to true and forced. |
Specify calendar first day of week
Set the first day of week in calendar view.
Domain | com.microsoft.Outlook |
Key | CalendarFirstDayOfWeek |
Data Type | Integer |
Possible values | 1 = Sunday (default) 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday |
Availability | 16.19 |
Enable new Outlook
Set the availability and default position of the New Outlook switch.
Domain | com.microsoft.Outlook |
Key | EnableNewOutlook |
Data Type | Integer |
Possible values | 0 = Switch hidden (default) 1 = Switch displayed, default off 2 = Switch displayed, default on 3 = New Outlook enabled with switch hidden |
Availability | 16.38 |
Outlook 365 On Mac
Disable 'Encrypt-Only'
Prevent users from applying the Encrypt-Only option to emails when using Microsoft 365 Message Encryption.
Domain | com.microsoft.Outlook |
Key | DisableEncryptOnly |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.40 |
Comments | Only applies to the new Outlook. |
Disable 'Do Not Forward'
Prevent users from applying the Do Not Forward option to emails when using Microsoft 365 Message Encryption.
Domain | com.microsoft.Outlook |
Key | DisableDoNotForward |
Data Type | Boolean |
Possible values | false (default) true |
Availability | 16.40 |
Comments | Only applies to the new Outlook. |